Email:support@milkyways.app Phone: +1 (678) 855-9097 Mail: Univers Media Group, 1700 Center Point Parkway, Birmingham, AL 35215
We aim to respond within 24 hours.
Common help topics
Account & sign-in: Sign in with email, Apple, or Google. Trouble signing in? Email us.
Star Coins & purchases: Star Coins are purchased through the App Store and used for gifts, boosts, and tools. Purchases are non-refundable except as required by law or via Apple.
Milky Ways Pro: Manage or cancel your subscription anytime in your Apple Account settings.
Report or block: Use the menu on any post, profile, live stream, or message to report or block. We act on reports, typically within 24 hours.
Delete your account: Settings → Account → Delete account. This permanently removes your data.
Events & tickets: Tickets are sold by event organizers; refund policies are set by each organizer.